We provide a complete solution for field technicians, office staff, and customers for service management businesses running Sage 300 Construction & Real Estate (formerly Sage Timberline Office).
Tech Tool – Bring Service Management to the Field
Tech Tool bridges the gap between field technicians and office support staff by bringing service management to the field. Core functionality provides work order processing, service site history, sales opportunity creation, and mobile purchase order creation. It’s been designed to support most mobile platforms, including the Android and iOS.
The Self-Service Center strengthens the relationship between service managers and customers by providing customers with a management tool to create, monitor, and view service requests, invoices, and assets/installed equipment. Read more…
The Employee Center web portal enables the office to publish employee documents and payroll information. Employees can access and print out current and historical pay stub, saving the company on envelopes, paper, postage, and time. Employers can also publish standardized documents such as the employee handbook, health insurance forms, and expense reports.
Document Management for Service
Service Managers can store customer contracts alongside service management data allowing the service team to quickly reference customer service level agreements. Field employees can attach pictures from the field directly to a work order record that can be reviewed by the office and shared with the client to help tell a story.
See for yourself how our complete solutions will redefine how your office staff connect with field technicians and customers. Lower your expenses, give your team the tools they need, and integrate cleanly with Sage 300 Construction & Real Estate (formerly Sage Timberline Office).