IFS proudly provides a complete solution for Field Technicians, Office Staff, and Customers for Service Management businesses.
Tech Tool – Bring Service Management to the Field
Tech Tool bridges the gap between Field Technicians and office support staff by bringing Service Management to the field. Core functionality provides Work Order processing, Service Site history, Sales opportunity creation, and mobile Purchase Order creation. Tech Tool has been designed to support most mobile platforms, including the Android and iOS.
The Self-Service Center strengthens the relationship between Service Managers and Customers by providing customers with an effective management tool to create, monitor, and view Service Requests, Invoices, and Assets/installed Equipment. Read more…
The Employee Center web portal enables companies to publish employee documents and payroll information. Employees can access and print out current and historical pay stubs and other company related documents. This results in cost-savings for the company on items like envelopes, paper, postage, and time. Employers can also publish standardized documents such as the Employee Handbook, Health Insurance forms, and Expense Reports.
Document Management for Service
Service Managers can store Customer Contracts alongside Service Management data, allowing the Service Team to quickly reference customer-service-level agreements. Field employees can attach pictures from the field directly to a Work Order record, which can be reviewed by office staff and shared with the client, as to help tell a story.
See for yourself how our complete Service Management Solutions will redefine how your office staff connects with Field Technicians and Customers. Lower your expenses, give your team the tools they need, and integrate cleanly with Service Management & Accounting software.