Careers @ IFS

IFS products and service technologies help companies connect with Employees, Customers, and Partners. We currently have the following job opportunities at our new facility in Billerica, MA.

To Apply

Send us an email (hr@ifscore.com) with the job title in the Subject line.  Tell us why this position is a good fit for you.  Please also attach your resume and provide your salary requirements.  Thanks!

Software Engineer

Billerica, MA

Company Profile

Integrated Field Solutions (IFS) is a growing software company, providing cloud-based service management products. Our primary objective is to improve communication and productivity for service management businesses by bringing service management to the field. Through our innovative products, we are changing the way field technicians, office staff, management, and customers communicate and share information.

We are currently seeking to hire a full-time Software Engineer to join our team.

Responsibilities

  • Work closely with Product Management to extend and enhance its product portfolio
  • Participate in daily meetings with the Development & Support teams (local and remote)
  • Closely communicate with tier 1 Customer Support & Sales teams
  • Research technologies and quickly implement proof of concepts and prototypes
  • Contribute to the ongoing improvement of our systems and processes

Qualifications

  • Excellent written, verbal, and interpersonal communication skills
  • Minimum of 2 years in a team-based developer role
  • Excellent problem-solving and analytical skills, as to translate business and technical requirements into functional solutions.
  • Experience with LAMP/WAMP software: Linux (Ubuntu), Apache, PHP, MySQL including Javascript, HTML, & CSS
  • Experience with MVC software architecture
  • Version control experience, specifically Git
  • Ability to work independently and collaboratively

Additional Qualifications (not required, but preferred)

  • Zend Framework, jQuery, jQuery UI, and Smarty experience
  • Application deployment using the Amazon Web Services (AWS) computing platform
  • UI design and layout experience
  • Application performance, scaling, and redundancy experience
  • Working knowledge of service department terminology and workflow

What’s In It For You

  • Gain hands-on experience working for a growing startup company with a strong customer base
  • Tremendous growth potential
  • Competitive compensation package
  • Excellent benefits

Product Support Specialist

Billerica, MA

IFS strives to provide a best-in-class experience for its customers by offering valuable products and unparalleled service. IFS takes great pride in listening to its stakeholders, and embracing new ideas to improve products and processes.

IFS is currently seeking to hire a full-time Product Support Specialist to join the team.

Responsibilities

  • Provide best-in-class, tier 1 customer support
  • Setup and train new customers
  • Collaborate closely with tier 2 Support and Development teams
  • Provide quality assurance for customer specific enhancement requests
  • Assist team with special projects & other business initiatives

Qualifications

  • Customer Support experience
  • Excellent written, verbal, and interpersonal communication skills
  • Working knowledge of service department terminology and workflow
  • Experience with web and mobile device technologies
  • Willingness to learn
  • Ability to handle surprises
  • Ability to use positive language
  • Ability to work independently and collaboratively
  • Ability to multi-task, work successfully under pressure and effectively manage time and workload
  • Preferred : Knowledge of Sage 300 CRE (Timberline Office) and Sage 100 Contractor (Master Builder)

Compensation

Competitive salary, benefits, and performance based bonus