Running a secure and highly available service is extremely important to us.
All data is written and backed up daily. All passwords and sensitive fields are encrypted, and files that our customers upload are stored on secure servers. All Self Service Center and Tech Tool information is transferred using secure encryption – the same level of encryption used for online banking.
Our servers are hosted on Amazon Web Service (AWS) infrastructure. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. AWS infrastructure is housed in Amazon-controlled data centers throughout the World. Only those within Amazon, who have a legitimate business need to have such information, know the actual location of these data centers. The data centers themselves are secured with a variety of physical barriers to prevent unauthorized access. More information about the security of these servers is available here: http://aws.amazon.com/security/.
Our operating system and product software is updated with the latest security patches. Our products run behind a firewall and are carefully monitored.