Tech Tool Employee Portal

Give field service technicians, office staff, and managers the tools they need to connect with each other and your back-end Service Management solution.
  • Collect all field information in the office immediately.
  • Provide field service teams with the site information they need to perform more efficiently and effectively.
  • Increase productivity with our suite of tools designed to supplement your Service Management’s capabilities.
The Tech Tool is intuitively designed for users of all skill levels. The service is available from anywhere, including tablets and mobile devices. Plus, all information is updated in Service Management in real-time.

Available for customers running Sage Timberline Office.

Full feature list

View Assigned Work Orders.

Image Technicians can quickly view a clean summary of their assigned work orders.

Provide Technicians with the information they need.

ImageAll helpful site and work order information is available to the field to perform effectively.

Add Time, Parts, Completed Tasks, & Create Purchase Orders.

Image Track time, materials, and other information accurately. All Service Management related fields are updated in real-time.

Update Work Orders & Communicate to the Team.

Image Add Internal and Customer Viewable notes from the field and notify the appropriate resources.

Generate Electronic Services Reports with Signature Capture.

ImageSubmit professional service reports to the office and the customer immediately. Sign capture is supported on almost all tablets, mobile devices, and touchscreen laptops & netbooks (including iPad, iPhone, Android devices) without additional hardware.

Site History with Equipment/Asset Detail.

Image Give Technicians access to historical work orders, equipment details, images, drawings, and more to assist with current work order assignments.

Tech Tool